Samsung Galaxy S8 Voice Issues

There appears to be a common issue affecting a number of Galaxy S8 users, whereby the person on the other end of a voice call cannot hear any sounds coming from the S8 owner. I was also affected by this issue, and nothing seemed to resolve it (although admittedly I was too hesitant to try a factory reset – given others already claimed this did not resolve it for them).

For me, the issue only occurred when I was connected to my home network. Playing around with relevant WiFi related features, I discovered the issue went away when I disabled Wi-Fi calling.

To disable Wi-Fi calling:

  1. Open the phone app.
  2. Go to settings (click theĀ  icon at the top right).
  3. Scroll to the bottom of the Call Settings page.
  4. Disable “Wi-Fi calling”.
  5. Restart your phone.

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